Privacy Policy

1. Who We Are

Paul Mitchell, Realtor (“we”, “us”, or “our”) is a licensed real estate professional operating in London, Ontario and surrounding areas. Our office is located at 675 Adelaide St N #1, London, ON N5Y 2L4. You can reach us at paul@paulmitchell.ca or (519) 694-1561.

2. Information We Collect

We may collect the following types of personal information:

• Contact information — name, email address, phone number, and mailing address provided via our contact or inquiry forms.
• Property preferences — search criteria, saved listings, and buyer or seller goals you share with us.
• Account information — username and password if you register for a client portal account.
• Usage data — pages visited, search queries, and browser/device information collected automatically through cookies and analytics tools.
• Communications — emails, messages, or notes exchanged between you and our team.

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide real estate services.
• Send you property listings, market updates, and newsletters (you may unsubscribe at any time).
• Maintain and improve our website and client portal.
• Comply with legal and regulatory obligations under REBBA and FINTRAC rules.
• Analyze usage patterns to enhance user experience.

4. Sharing Your Information

We do not sell your personal information. We may share it with:

• RE/MAX — as required under our franchise agreement and brokerage obligations.
• Service providers — third-party vendors (hosting, email, analytics) who process data on our behalf under confidentiality agreements.
• Legal authorities — when required by law, court order, or regulatory bodies such as RECO or FINTRAC.
• Other parties — with your explicit consent.

5. Cookies & Tracking

Our website uses cookies and similar technologies to remember your preferences and analyze traffic. You can control cookies through your browser settings, though disabling them may affect site functionality. We use Google Analytics to understand aggregate usage patterns — this data is anonymized and not linked to individual users.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described in this policy, or as required by law. Client transaction records are kept for a minimum of seven (7) years in accordance with REBBA requirements.

7. Your Rights

Under PIPEDA and applicable Ontario privacy law, you have the right to:

• Access the personal information we hold about you.
• Request corrections to inaccurate or incomplete information.
• Withdraw consent for non-essential communications at any time.
• Request deletion of your personal information, subject to legal retention requirements.

To exercise any of these rights, contact us at paul@paulmitchell.ca.

8. Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, or loss. Our website uses HTTPS encryption and our database is hosted on Supabase with role-based access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Third-Party Links

Our website may contain links to third-party sites (e.g., MLS listings, mortgage calculators). We are not responsible for the privacy practices of those sites and encourage you to review their policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The revised policy will be posted on this page with an updated date. Continued use of our website after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact: